Refund policy

RETURN AND REFUND POLICY

If you're here, it probably means something wasn't quite right with your order. Here’s how we handle returns and replacements.

Damaged or Defective Items: If your item arrives broken or damaged, please take a photo and email it to returns@tealandmoss.com with your order number within 5 days of delivery. We will send a free replacement right away at no additional shipping cost to you.

Lost or Stolen Packages: We are not responsible for packages that are marked as delivered by the carrier but are lost or stolen. We do not issue refunds or replacements for lost or stolen packages once delivery is confirmed.

Product Satisfaction Guarantee:  We want you to love your products. If you are not satisfied, you have 30 days from delivery to request a return.

To be eligible for a refund:

  • Email returns@tealandmoss.com with your order number and a photo showing at least 50% of the product remaining in the bottle or container.

  • Once your return is approved, we will provide the return shipping address.

  • Return Shipping: Customers are responsible for return shipping costs for standard returns.

  • Restocking Fees: There are no restocking fees.

Non-Returnable Items

  • Final sale items

  • Gift cards

  • Items with less than 50% product remaining

  • Return requests submitted after the 30-day window

Exchanges: The fastest way to get the product you want is to return the item you have for a refund (following the steps above) and place a new order on our website once your return is processed.

Refund Processing: Once we receive and inspect your returned item, we will notify you of your refund approval.

  • Approved refunds are automatically credited to your original payment method within 5 to 7 business days.

  • Original shipping fees are non-refundable.

  • Please note that your bank or credit card company may require additional processing time to post the funds to your account. If more than 10 business days have passed since your return was approved and you haven't received your refund, please contact us at returns@tealandmoss.com.

We may ask a question or two about what didn't work for you. That's purely so we can improve our products it won't affect your refund eligibility.